Self-Hosted CRM: Implementation and Support | CiFrame EN

CRM under your control — with server selection, deployment, and technical support from CiFrame.

CiFrame helps you select and implement a self-hosted CRM that fits your business needs. We handle infrastructure selection, deployment, data migration, workflow configuration, and integration with the services you use.

You do not need an existing server or server administration skills to get started. We help you choose hosting or a VPS, explain the costs, and arrange ongoing support. The infrastructure provider account is registered to your company, so you retain control over access and data.

What Is a Self-Hosted CRM?

A self-hosted CRM is a customer and sales management system that runs on a server under your control. This can be a rented server in a data centre — you generally do not need to purchase equipment or install it in your office.

You choose where your data is stored, who can access it, and who maintains the system. Customisation options depend on the CRM and its licence. Open-source systems also allow you to develop custom modules and modify functionality in accordance with their licence terms.

Who Should Consider a Self-Hosted CRM?

• Companies with specialised workflows. You need custom fields, statuses, rules, documents, and automations.
• Businesses using multiple systems. Your CRM needs to exchange data with your website, accounting software, payment services, shipping providers, and other tools.
• Teams that need a clear working interface. Forms, labels, and views should match employees’ everyday tasks.
• Companies that want control over their data. Access permissions, backups, and infrastructure need to remain under your control.
• Businesses planning to extend their CRM. You want the flexibility to add features and engage other specialists to maintain the system.

Before implementation, we assess whether self-hosting fits your requirements and budget. We compare deployment, infrastructure, and support costs with alternative options.

What Does CiFrame Handle?

CRM Selection and Implementation Planning

We analyse your workflows, required features, and integrations. We assess the system’s capabilities and limitations, prepare a deployment plan, and agree on a cost estimate.

We consider EspoCRM, SuiteCRM, and other self-hosted CRM systems according to the project’s requirements.

Server and Hosting Selection

We select infrastructure based on user numbers, data volumes, integrations, and expected workload. We help you order a server, configure access, and understand the monthly costs.

If you already have a server, we assess whether it is suitable for running the CRM.

Deployment and Technical Configuration

We install the CRM and configure the domain, secure connection, background jobs, and email. We set up backups and agree on a recovery procedure.

Configuration for Your Team

We configure fields, sales pipelines, statuses, access permissions, tasks, and automations. We help organise working views and explain the main usage scenarios to your employees.

Data Migration

We agree on the data structure and transfer the required records from your existing CRM, spreadsheets, or other sources. We check field mappings, relationships between records, and duplicates.

Business System Integrations

We connect the CRM to your website, online store, accounting software, payment services, shipping providers, fiscal receipt systems, and other services after assessing their APIs.

We configure data exchange and error monitoring to reduce manual work and detect failures promptly.

How Does Ongoing Support Work?

After launch, CiFrame can provide ongoing support for the CRM and agreed integrations:

• monitoring availability and background jobs;
• checking that backups run successfully;
• diagnosing and resolving failures;
• checking data exchange between systems;
• performing agreed CRM and module updates;
• making minor configuration changes and providing consultations within the support package.

For business-critical processes, we offer extended support, including a test environment, order and payment flow checks, integration documentation, and priority incident handling.

Before support begins, we agree on the systems covered, included hours, support schedule, and initial response times.

How Much Do Implementation and Support Cost?

Deployment costs depend on the configuration, data migration scope, integrations, and custom development required. We agree on the scope of work and cost estimate before starting.

Basic technical support starts at UAH 2,000 per month. Extended support is quoted individually.

Server or hosting costs, paid modules, and licences are charged separately. We help you estimate these expenses before implementation, so you understand the total cost of launching and maintaining the CRM.

How Do You Get Started?

Tell us how your business works today, what you want to improve, and which services need to be connected. You do not need an existing server — CiFrame will help select the system and infrastructure and prepare an implementation plan.